SHIPPING
Orders are processed the same day they are received. Our standard shipping times for arcade games are typically 5–10 business days. Games in high demand typically ship within 2–3 weeks of purchase or more, depending on the demand, manufacturer, and other various reasons related to fulfillment. Any delivery time frames listed are just estimates and not guaranteed.
Most large items and game room tables—including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables—ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.
IMPORTANT
The standard shipping method for most game tables is freight. The processes for freight delivery are different from those for UPS and FedEx deliveries. Please familiarize yourself with the details of freight delivery in our Shipping & Delivery Information.
SHIPPING DELAYS & FEES
We strongly encourage you to not delay delivery of any order placed through us. If you need to schedule an exact delivery date, coordinate with us before your order ships. Otherwise, you may be responsible for returning the item to the manufacturer and paying storage fees.
If You Refuse or Are Not Available For Delivery
- The carrier returns the item(s) back to the manufacturer. You will be issued a refund (minus cancellation fees).
- The manufacturer will not accept the return of custom items. You will be responsible for the full cost of the item, including any third-party fees and shipping fees.
- The shipping company stores the merchandise on premises until rescheduled delivery. You agree to pay any storage and extra shipping fees in full prior to the rescheduled delivery of your order.
If the Shipping Delay Is Caused by the Shipping Company itself,
- All freight delivery dates and times are estimates. Delays with your scheduled delivery are possible due to factors beyond our control. You are not financially responsible for delivery delays beyond your or our control.
- While extremely rare, freight companies may lose or misplace your item.
Reroute Fees
- It is your responsibility to confirm the accuracy of your order confirmation. (Shipping address, items ordered, etc.)
- We can accommodate order updates before shipping at no cost.
- If changes are reported after shipping, you are responsible for any reroute fees billed by the carrier.
CANCELLATIONS & RETURNS
Your satisfaction is our top priority. As such, we are happy to cancel or adjust any order before it ships or enters production.
Before shipment: You will receive a full refund for a request made within 48 hours from either time of purchase. (Note: Lead times are estimates and subject to change based on production and the vendor’s discretion.) After 48 hours, 3% will be deducted from your refund to cover the non-refundable merchant fee charged to our small business. Alternatively, we can switch your order to another item to avoid this 3% fee.
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After shipment: You will receive a refund for the price of your order (minus cancellation fees) once the warehouse confirms receipt of your returned item. We will attempt to reverse delivery on our end, but please refuse delivery if necessary.
You received the item, but it's not working correctly or is missing parts. If the item isn't working correctly and does not appear to have been damaged during shipping, file a warranty claim with the manufacturer directly. There should be paperwork inside the original box advising you on how to do this. The manufacturer, not Progameroom.com (us), is responsible for any defects or deficiencies with its products.
You physically cannot accept curbside delivery and refuse the item. The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees). You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.
You've received the product, but you've decided you want to return it. If you receive an item it is in good condition, but you decide to return it, you can do so only if all of the following requirements are met:- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
- You must contact us to get an RMA number and return instructions prior to returning the item.
Once the warehouse confirms receipt of your returned item, your refund will be issued (minus cancellation fees)
You received the wrong item. Please send us an email with images ASAP, within 24 hours. We are an online retailer and will work with our vendor to resolve the issue (at the cost of the party at fault). While Game Room Shop and our vendors are not obligated to offer any monetary compensation, this may or may not be offered for you to keep the wrong item (decision to be made at the vendor’s discretion). To receive a replacement of the correct item, you must first return the wrong item. The same terms & requirements for returning a product as above apply.Be sure that the item(s) you return are professionally packaged and fully insured against damage or loss. We will not issue refunds or credits on any item that is returned with damages inconsistent with the pictures provided or on any item lost in transit.
Right To Refuse
We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to: product or service availability, errors in the description or price of the product or service, errors in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
BACKORDERED ITEMS
- Backordered items are temporarily out of stock but are available for purchase on our web site.
- Order now, and we will ship the item as soon as we get it.
- Orders are filled in the order in which they were received.
- The estimated ship time is shown on the item page, when available.
- Your credit card will be charged to guarantee your place in line.
- Estimated shipping dates are only estimates and could potentially be delayed further.
We make every effort to ship your product as quickly as possible. However, in times of high volume, some products may be temporarily out of stock. For this reason, we have allowed customers to reserve these items by placing a backorder. Order and pay now, and we will ship it when it becomes available. We ship all backorders in the order they are received. This means your order will ship out before later orders for the same item are placed once the item is in stock. Backorder items can only be ordered on our web site to ensure your place in line.
Do you require prepayment for a backordered item?
Yes. When you place an order for a backordered item, we process the full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.
When will my backordered item ship?
An estimated shipping time is posted on the item description page. Please keep in mind that all our backorder dates are approximate and are subject to change. Depending on the volume of orders, your place in line, and manufacturing and shipping schedules, the ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship backordered items as soon as they are available. Orders are shipped on a first-come, first-served basis.
Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by email when your order ships, including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Progameroom is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks, or the customers’ inability to access their e-mails.
Can I cancel my backorder?
Yes, you can cancel your backorder; however, cancelled backorders are subject to a 3% cancellation fee to cover the non-refundable cost the merchant charges our small business. Alternatively, we can switch your order to another item (of equal or greater value) to avoid this 3% fee.
