Refund & Return Policy

To start a return or refund, you can contact us at Support@progameroom.com.. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@progameroom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@ProGameRoom.com

CANCELLATIONS & RETURNS

Your satisfaction is our top priority. As such, we are happy to cancel or adjust any order before it ships or enters production.

Before shipment: You will receive a full refund for a request made within 48 hours from either time of purchase. (Note: Lead times are estimates and subject to change based on production and vendor’s discretion). After 48 hours, 3% will be deducted from your refund, to cover the non-refundable merchant fee charged to our small business.

After shipment: You will receive a refund for the price of your order (minus cancellation fees) once the warehouse confirms receipt of your returned item. We will attempt to reverse delivery on our end but please refuse delivery if necessary.

You received the item, but it's not working correctly or is missing parts: If the item isn't working correctly, and it does not appear to have been damaged during shipping, file a warranty claim with the manufacturer directly. There should be paperwork inside the original box advising you how to do this. The manufacturer – – is responsible for any defects or deficiencies with its products.

You physically cannot accept a curbside delivery and refuse the item: The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees) . You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.

You've received the product but you've decided you want to return it: If you receive an item, it is in good condition, but you decide to return it, you can do so only if all of the following requirements are met:

The item must be unopened, unused, and still in the original packaging.
You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
You must contact us to get an RMA Number and return instructions prior to returning the item.

Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees)

You received the wrong item: Please send us an email with images ASAP, within 24 hours. We are an online retailer and will work with our vendor to resolve (at cost of party at fault). Our vendors are not obligated to offer any monetary compensation, this may or may not be offered for you to keep the wrong item (decision to be made at the vendor’s discretion). To receive a replacement of the correct item, you must first return the wrong item. The same terms & requirements for returning a product above apply.

Be sure that the item(s) you return is professionally packaged and fully insured against damage or loss. We will not issue refunds or credits on any item that is returned with damages inconsistent with the pictures provided or on any item lost in transit.

By delving into our policy pages, including our refund, cookie, and privacy policies, you'll gain valuable insights into how we operate and what you can expect as a valued customer. Whether you're seeking clarity on returns, understanding how we utilize cookies, or safeguarding your privacy, our policy pages offer the guidance you need for a smooth and enjoyable shopping journey for your custom game room needs.

Shipping & Returns Policy

This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us. This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us.

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Refund Policy

Our refund policy is designed to ensure that your experience with us is nothing short of exceptional. By taking a moment to explore our refund policy, you'll gain clarity on the procedures and options available in case a purchase doesn't meet your expectations. Whether you're considering a return or simply want to understand your rights, our policy empowers you with the knowledge needed for a seamless transaction and online shopping experience. Click below to discover more about requesting a refund or processing a return.

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Cookie Policy

Here at Progameroom.com, we believe in transparency and respect for your privacy. Our cookie policy outlines how we utilize cookies to enhance your interaction with our website, personalize your experience, and improve our services. By taking a moment to review our cookie policy, you'll gain insight into how we handle your data and empower yourself to make informed choices about your online privacy. Click the button below to learn more

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Privacy Policy

We are committed to safeguarding your personal information and ensuring transparency in how it is collected, used, and protected. Our privacy policy outlines the measures we take to respect and protect your data, empowering you to make informed decisions about your online interactions with us. By taking a moment to review our privacy policy, you'll gain valuable insights into your rights and our practices, fostering trust and confidence in our commitment to your keeping your online shopping experience and private. Click the button below to learn more

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