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ICE Games Warranty (Innovative Concepts In Entertaiment) warrants all components in new machines to be free of defects in materials and workmanship for the period listed below:
■ 180 days on Main PCB’s, Computers & Motors
■ 1 year on all LCD monitor panels
■ 90 days on all other electronic and mechanical components
■ 30 days on all I.C.E. repairs and parts purchases I.C.E. Inc. shall not be obligated to furnish a warranty request under the following conditions:
■ Equipment or parts have failed through normal wear and tear
■ Equipment has been subjected to unwarranted stress, abuse or neglect
■ Equipment has been damaged as a result of arbitrary repair/modification

Products will only be covered under warranty by obtaining an I.C.E. authorized RMA #. To obtain an RMA # please provide I.C.E. tech support with the game serial # or original I.C.E. invoice # and a detailed description of the failure or fault symptoms. I.C.E. Inc will assume no liability whatsoever for costs associated with labor or travel time to replace defective parts.

All defective warranty covered components will be replaced with new or factory refurbished components equal to OEM specifications. I.C.E. Inc will cover domestic UPS ground, or comparable shipping costs during the warranty period. International or expedited shipments are available for an additional charge.

To obtain credit defective parts must be returned to I.C.E. Inc, at the customer’s expense, within 30 days. After 30 days a 15% re-stocking fee will apply to all returns. ICE distributors are independent, privately owned and operated.

In their judgment, they may sell parts and/or accessories other than those manufactured by I.C.E. Inc. We cannot be responsible for the quality, suitability or safety of any non-I.C.E. part or modification (including labor) that is performed by such a distributor.

Parts can be returned (UNUSED) within 30 days of purchase, but customer may be subjected to a 15% restocking fee. Customer must call the ICE RMA dept to set up an RMA # to return the unused parts. Failure to do so may result in a delay of credit or no credit at all. Any damages or shortages on PARTS shipments need to be reported to ICE within 10 days. ICE will not be responsible for any missing or damaged parts after this time period. I.C.E. may also deem other parts as non-refundable at any time, such as: Special or custom ordered parts Monitors Hard drives and video cards Consumables (i.e. basketballs / footballs)

Innovative Concepts in Entertainment
10123 Main St. Clarence, NY 14031
Phone #: (716) - 759 – 0360
Fax #: (716) – 759 – 0884

By delving into our policy pages, including our refund, cookie, and privacy policies, you'll gain valuable insights into how we operate and what you can expect as a valued customer. Whether you're seeking clarity on returns, understanding how we utilize cookies, or safeguarding your privacy, our policy pages offer the guidance you need for a smooth and enjoyable shopping journey for your custom game room needs.

Shipping & Returns Policy

Shipping & Returns Policy

This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us. This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us.

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Refund Policy

Refund Policy

Our refund policy is designed to ensure that your experience with us is nothing short of exceptional. By taking a moment to explore our refund policy, you'll gain clarity on the procedures and options available in case a purchase doesn't meet your expectations. Whether you're considering a return or simply want to understand your rights, our policy empowers you with the knowledge needed for a seamless transaction and online shopping experience. Click below to discover more about requesting a refund or processing a return.

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Cookie Policy

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Privacy Policy

Privacy Policy

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