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BASIC QUESTIONS

Our most commonly asked questions

Yes! You can contact our live chat experts by clicking the joystick chat bubble on the right.

Yes, our customer service number is 1-800-974-3681 our hours of availability are Mon- Fri 8:00am to 4:00pm Saturday/Sunday Closed.

We currently do not have a showroom. We are keeping our business online only as thisallows us to keep our costs down and pass these savings to our customers, while providing much more convenient logistic support.

Although our main office is located in 205 North Michigan Avenue Suite 810 Chicago, IL, We work with various United States suppliers and ship all of our items direct from manufacturer & from multiple warehouses & fulfilment centers nationwide.

After you’ve discovered an item you'd like to purchase, just click on add to cart button. After you finish shopping, review all items in your shopping cart to verify the correct size, color, and quantity then procced to hit checkout where you will enter your payment and shipping info!

Due to the nature and size our of certain products items typically most orders small to medium size items will ship within 2-5 business days after purchase, Larger items such as Arcade machines, table games & Furniture can take up to 7-14 business days or sooner depending on availability.

Our mailing office is
3205 North Michigan Ave
Suite 810
Chicago, Illinois 60601

We accept an extensive array of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International Card, and PayPal. Electronic bank transfers, Debit & Credit cards

We do not sell any used items we sell only brand-new items, directly from our manufacturers, with full manufacturer warranty. You will never receive a used or refurbished piece from us!

Yes we take orders over the phone! Our support is

All arcade cabinets manufactured and purchased from us are subject to a 3 year warranty. Review warranty details here




SHIPPING, TRACKING & DELIVERY

Shipping, handling & delivery questions

For very large items (over 250lbs) and orders which will need lift gate delivery. Once your item is enroute our shipping partners will call you beforehand with details to arrange a delivery time for you and your schedule.

We highly recommend that you thoroughly check the packaging of your item(s) when they arrive, if you sense any damage you ought to make note of it when signing the delivery form. On the off chance that your item(s) do arrive faulty or damaged, please send photographs to our support email immediately (same day) and we will get in touch with you at the earliest opportunity to prepare a return and or refund. View our Returns process here

As of now, goods ordered can't be shipped to P.O. boxes and/or APO/FPO.

24 hours after the product and/or item you requested has shipped, we will email you with your shipping details. Once you have received tracking information you will then be able to effectively track the day by day progress of your order from our facility to your door step.

We provide you with free shipping on all Video Games and accessories to all the lower 48 states in the U.S!

When you purchase from ProGameRoom, your order is automatically covered under our shipping insurance. This means that if your purchase is damaged while in the care of the shipping company may provide a replacement or refund at no charge to you. If you sign the delivery receipt for the item without noting any damage, you forfeit your shipping insurance. We will no longer grant any refund or replacement. As is common practice with all U.S. shipping carriers (UPS, FedEx, etc), you must hold onto the damaged item for the duration of the claim. If you dispose of the item before we or the manufacturer provide further instructions, you waive your right to shipping-insurance protection. We will work to expedite the insurance claim process to the best of our ability. Once the claim is fully processed, you will receive a refund in the amount reimbursed by the shipping company (after deducting two-way shipping charges). If the shipping company denies the insurance claim, we will be unable to issue a refund.

If you place your order with us to find the item is out of stock you will still have the option of placing your order as we will be happy to place a back-order on your behalf. Once your back order has been placedm we will keep you updated on the estimated timeline, and let you know as soon as your order ships

After your purchase your item will go through a series of prodcut testiing, packing & final inspection before shipping. You can review our through pre-ship process here

When we are experiencing a high volume of orders, shipments can be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Because of additional labor, time and material We cannot accept returns or cancel custom made orders once started because they are made specifically for your unique situation and/or customized for your own unique needs.

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