Skip to content

Copy of Shipping & Return information

Our Shipping Process

Here at Progameroom we offer free shipping for all of our arcade cabinets, following are the terms and conditions that constitute our shipping process from start to finish.  If you have anymore questions in regards to shipping please visit our FAQ and reference our Shipping, Tracking & Delivery section

1. Order Confirmation

Once your order has been place an email confirmation will be sent to you confirming the placement of your order with our warehouse. Upon confirmation we will diligently begin the preparation and inspection of your games before they leave.


2. Functionality Check
Once we confirm your order we begin process.  Our pre-shipment inspections are generally straightforward. Inspections take place at our production house where all buttons, joysticks, games, cables and lights are then tested to make sure that all parts are completely functional  and all games work appropriately. 

 

3. Visual Inspection 

After your game has passed our functionality check  the pre shipment checking process is finalized by a visual inspection from top to bottom for any flaws, defects  and or other potential damage made during the building process.

 

4. Final Preparation

Once your game has been thoroughly tested and visually checked we then prepare your arcade cabinet for shipping!  We ship games fully assembled, this makes accessibility easier for our customers and shipping more convenient and straight forward for all parties Your game will be boxed with padding and securely strapped to a pallet where it will then await to be shipped in the appropriate shipping order 

 

    Shipping processing times.

    This process is typically completed within 7-10 business days of ordering depending on the size and style of the game or item purchased.  Once our process is completed you will be sent a tracking number to confirm the departure of your new awesome game!  

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    For large deliveries 
    Please note, if you live down a road or driveway that the truck cannot access safely, delivery will not be completed. Please notify us immediately of any special delivery requirements including remote locations, islands, steep and/or narrow roads/driveways/bridges, dirt roads, etc. Will call (customer pick up) may be required. Transit time will vary depending on carrier. Signature is required upon delivery. Inside service is not included with freight carriers. Please ensure we have the best contact information for your order upon check out.


    Please feel free to contact us with any questions

    E-mail: Support@Progameroom.com

     

    Free Shipping

    Free Shipping

    We offer FREE shipping within the contiguous 48 U.S. states for all of our games. The price listed on our products is the only price you'll pay! Some smaller items will be eligible for expedited shipping and larger freight items will be eligible for white glove services at an additional charge.

    Our standard shipping times for arcade games are typically 5-10 business days. Games in high demand on typically ship within 2-3 weeks of purchase or more depending on the demand.

    Please advise size, location, order quantity & unforeseen circumstances such as weather, high volume during peak periods (holidays) route changes can affect lead times.

    *Please note that delivery time frames listed above are typical estimates and are not guaranteed.

    Sales Tax Collected

    Sales Tax Collected

    For all purchases made by buyers located in the state of Missouri (4.225%.) sales a tax will be due at checkout. We do not collect sales tax  for states outside of Missouri.

    Your package is covered  ✅

    Your package is covered ✅

    When you purchase from us, your order is automatically covered under our shipping insurance. This means that if your purchase is damaged while in the care of the shipping company – and you follow our "Damages" policy above – the supplier may provide a replacement or refund at no charge to you.

    If you sign the delivery receipt for the item without noting any damage/missing boxes, you forfeit your shipping insurance. The manufacturer will no longer grant any refund or replacement.

    As is common practice with all U.S. shipping carriers (UPS, FedEx, etc), you must hold onto the damaged item for the duration of the claim. If you dispose of the item before we or the manufacturer provide further instructions, you waive your right to shipping-insurance protection.

    Scheduling of Delivery

    Scheduling of Delivery

    For very large and oversize items such as arcade games, billiards tables , shuffleboards, table tennis, etc. – large items will ship via freight carrier & delivery of the item will be scheduled upon owners discretion.

    After your purchase, you will receive order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check your item, billing, shipping, delivery, and contact information. 

    Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. 

    The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. 

    Additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery. 

    Methods of Delivery

    Curbside & lift gate delivery

    Curbside & lift gate delivery

    Free Curbside Delivery: 
    We currently offer free curbside delivery on larger orders that need to be shipped via freight. The delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself unless he/her chooses to at their own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.

    Note: If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense. 

    Curbside Liftgate Delivery: 
    You may order liftgate service at the time of purchase or after. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.

    Garage & White Glove Delivery

    Garage & White Glove Delivery

    Front Door/Garage Delivery:
    The driver will remove the item from the truck and place it by your front door or in your garage. It is your responsibility to then move the item inside. 

    White Glove Delivery: Price varies per product 

    With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice. If the delivery address is difficult to access, if there is more than one flight of stairs, or if another obstacle presents itself, additional charges may apply. 

    Note: White Glove Delivery may/may not include set up. This depends on the item purchased. Please contact us for a quote.

    Receiving & Inspection

    Item Inspection

    Item Inspection

    Do not sign for delivery until you have given a thorough visual inspection of the package. If the box has holes or tears, take a photo and note it on the bill when you sign! 

    The driver MUST note any damage on the "bill of lading" before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility. 

    It is vital that someone is present to inspect the order for damage or missing parts BEFORE CONFIRMING DELIVERY WITH THE DRIVER. Confirm your package is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If you notice any damages or suspect the item within the delivery box may be damaged, note this on the delivery receipt. Otherwise, insurance cannot be filed and refunds/replacements cannot be made.

    Damaged Items

    Damaged Items

    If your order arrives damaged or incomplete, follow these exact instructions:

    1) REFUSE YOUR DELIVERY.
    2) Note any damage (rips, holes, crushed cardboard) to the package on the delivery bill. 
    3) Note any missing items.
    4) Take photographs of all sides of the box as proof of damage.
    5) Send the photos to Support@progameroom.com so we can process an insurance claim/replacement.

    If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.

    Potential Item Damage

    Potential Item Damage

    If the box/package looks OK but you feel the item within may be damaged, follow these exact instructions:

    1) Note "possible concealed damage" on the delivery bill.
    2) ACCEPT DELIVERY.
    3) Inspect your item upon unpackaging. 
    4) If it is indeed damaged, take pictures of the box (all sides) and the item itself. (Insurance/manufacturers require photographs of both the box and the product.)
    Do not dispose of the damaged item until the manufacturer or Progameroom gives instruction.


    5) DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order. No exceptions will be made.)
    6) Report damage to Support@progameroom.com within five calendar days of delivery.

    Product Returns, Cancellations & Refunds

    Product Returns, Cancellations & Refunds

    Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.

    If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. Depending on the manufacturer of your game room item purchased, returns may not be available.

    We want you to be completely satisfied with your order. As such, we are happy to cancel or adjust any order before it ships or enters production at no cost to you. Please read our policy for all cancellation and return scenarios HERE.

    If you have any questions about shipping, delivery, or anything related to your order, please don’t hesitate to contact us!

    Free Shipping

    Enjoy Free Shipping For all lower 48 states & No Sales Tax for states outside of Missouri

    Give Us A Call

    Want to speak to someone? Give us a call!
    1-833-387-3354

    Got questions?

    For general questions & information refer to our most commonly asked questions !

    Shoot Us A Chat

    Available online chat & email support for questions! Support@progameroom.com

    Compare products

    {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

    Select first item to compare

    Select second item to compare

    Select third item to compare

    Compare