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Copy of PROG Shipping & Return information

Our Shipping Process

Here at Progameroom we offer free shipping for all of our arcade cabinets, following are the terms and conditions that constitute our shipping process from start to finish.  If you have anymore questions in regards to shipping please visit our FAQ and reference our Shipping, Tracking & Delivery section

1. Order Confirmation

Once your order has been place an email confirmation will be sent to you confirming the placement of your order with our warehouse. Upon confirmation we will diligently begin the preparation and inspection of your games before they leave.

2. Functionality Check
Once we confirm your order we begin process.  Our pre-shipment inspections are generally straightforward. Inspections take place at our production house where all buttons, joysticks, games, cables and lights are then tested to make sure that all parts are completely functional  and all games work appropriately. 


3. Visual Inspection 

After your game has passed our functionality check  the pre shipment checking process is finalized by a visual inspection from top to bottom for any flaws, defects  and or other potential damage made during the building process.


4. Final Preparation

Once your game has been thoroughly tested and visually checked we then prepare your arcade cabinet for shipping!  We ship games fully assembled, this makes accessibility easier for our customers and shipping more convenient and straight forward for all parties Your game will be boxed with padding and securely strapped to a pallet where it will then await to be shipped in the appropriate shipping order 


    Shipping processing times.

    This process is typically completed within 7-10 business days of ordering depending on the size and style of the game or item purchased.  Once our process is completed you will be sent a tracking number to confirm the departure of your new awesome game!  

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    For large deliveries 
    Please note, if you live down a road or driveway that the truck cannot access safely, delivery will not be completed. Please notify us immediately of any special delivery requirements including remote locations, islands, steep and/or narrow roads/driveways/bridges, dirt roads, etc. Will call (customer pick up) may be required. Transit time will vary depending on carrier. Signature is required upon delivery. Inside service is not included with freight carriers. Please ensure we have the best contact information for your order upon check out.

    Please feel free to contact us with any questions



    By delving into our policy pages, including our refund, cookie, and privacy policies, you'll gain valuable insights into how we operate and what you can expect as a valued customer. Whether you're seeking clarity on returns, understanding how we utilize cookies, or safeguarding your privacy, our policy pages offer the guidance you need for a smooth and enjoyable shopping journey for your custom game room needs.

    Shipping & Returns Policy

    Shipping & Returns Policy

    This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us. This policy provides important information about delivery times, shipping costs, and our return process. Understanding these details ensures a smooth experience when purchasing from us.

    View Full Policy
    Refund Policy

    Refund Policy

    Our refund policy is designed to ensure that your experience with us is nothing short of exceptional. By taking a moment to explore our refund policy, you'll gain clarity on the procedures and options available in case a purchase doesn't meet your expectations. Whether you're considering a return or simply want to understand your rights, our policy empowers you with the knowledge needed for a seamless transaction and online shopping experience. Click below to discover more about requesting a refund or processing a return.

    Learn more here
    Cookie Policy

    Cookie Policy

    Here at, we believe in transparency and respect for your privacy. Our cookie policy outlines how we utilize cookies to enhance your interaction with our website, personalize your experience, and improve our services. By taking a moment to review our cookie policy, you'll gain insight into how we handle your data and empower yourself to make informed choices about your online privacy. Click the button below to learn more

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    Privacy Policy

    Privacy Policy

    We are committed to safeguarding your personal information and ensuring transparency in how it is collected, used, and protected. Our privacy policy outlines the measures we take to respect and protect your data, empowering you to make informed decisions about your online interactions with us. By taking a moment to review our privacy policy, you'll gain valuable insights into your rights and our practices, fostering trust and confidence in our commitment to your keeping your online shopping experience and private. Click the button below to learn more

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    Free Shipping

    Enjoy Free Shipping For all lower 48 states & No Sales Tax for states outside of Missouri

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    For general questions & information refer to our most commonly asked questions !

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